[wanabidii] Nafasi Ya Kazi----Head Of Network Service

Dear All,

One of the Top 3 Telecom Companies in Tanzania they are looking Mtu Mwenye Sifa zifuatazo.

Kama Unajua Unazo Sifa hizi Please Forward kwangu CV yako au wasiliana nami kwa 0713 494110.

Mission Statement
The Head of Network Service assurance would function as a relationship manager between the Commercial Categories and the factory team, delivering on signed SLAs. He/she would be responsible for translating and communicating company objectives.
He/she would be accountable for the operations and maintenance of all IT and Network infrastructure, GSM/ WCDMA and other wireless network infrastructure, management of SLAs with service providers for passive, active and IT novation services.
He/she would be accountable for planning and managing the daily Regional Network Operation activities, he/she would provide operational support to the rollout, quality and planning departments, ensuring that all planned implementation in the regions are completed within scope and agreed timelines. 
Developing and providing reports to evaluate and benchmark Operational productivity

 

Main Accountabilities Measurable
1. Network Service Assurance
a. Fault events and Trouble ticket management
b. Network Performance management
c. Quality of service (QoS) management 
d. Network and service testing
e. Service level agreement (SLA) monitoring
 Network MTTR
SLA reports
Performance Reports
Spares Management report

 

2. Operational KPIs 
a. Maintaining current Network infrastructure and ensuring optimal performance
b. Evaluating recommended network changes with respect to new tools and technology
c. Ensuring implementation of new tools/technology in the production environment
d. Ensuring compliance to change and access control processes and procedures
e. Responsibility for end to end quality of service for all Network infrastructure and services
f. Prioritizing modifications to core systems applications
g. Ensure a cultured O&M documentation process Network availability
TCH Availability
Power availability
All other Subscriber perceived KPIs
3. Optimal Resource Management
a. Recruiting and coaching 
b. Skill gap analysis and providing staff development programs
c. Communicating and ensuring job expectations
d. Enforcing Company policies and procedure
e. Conflict resolution
f. Staff appraisal management Completion of Resource recruitment
Staff Development plans
Training Schedule
4. Management of Network OPEX, responsible for 
a. Budget Forecasting requirements
b. Annual Network budget preparation
c. Budget scheduling 
d. Analyzing Budget variance
e. Initiating corrective measures and actions OPEX Budget Tracking Reports.
Budget Schedule reports
5. Provide reports and dashboards to evaluate and benchmark departmental and Regional performance
 Weekly and Monthly Network reports

 

 

SCOPE - CONTEXT - COMMUNICATION – DECISION
Scope
Management of all Technical and IT infrastructure, ensuring operational targets are met
Context
NETWORK in this case is the combination of Technical and Information Technology as a single unit.
Communication
- INTERNAL: All direct reports to CTIO, Head of Operations and Commercial Categories
- EXTERNAL: Suppliers and OEMs
Decisions making power
All decisions related to Network Service assurance, Technical and IT

 

KNOWLEDGE - SKILLS - EXPERIENCE
Knowledge
Should have adequate knowledge in Network/IT fault management, GSM/WCDMA access and core network management, IP/MPLS Technology, IN/VAS operations, Wireless Network planning, IT infrastructure support , SLA Management with OEMs, 
Skills
Project Management, Operations Management, Network Performance management, Data Analysis, GSM RAN/CORE Network planning, Contract management
Soft Skills, 
Interpersonal skills, Communication Skills, conflict management
Experience 
10 years Telecommunications and IT operations support experience, at least 4 years of Middle or Senior level Management.